Bad Calls

Last night at work I had my first bad call. My first name caller, insulter, and all-around jerk. He was trying to get out of paying a sizeable bill and got upset when I wouldn't do what he wanted, whatever that was.

However I may sound now, the call shook me up last night. There's a certain amount of violence, in my opinion, in trying to intimidate, insult, and swear at, a stranger. Perhaps the person wouldn't act that way face to face, perhaps the phone made him feel powerful. I don't know. All I do know is that it took a good part of the night to shake the feeling of being unsafe.

Another aspect of the call that bothers me is the way I handled it. I'm not sure I handled it correctly and being the perfectionist I am, it's driving me nuts. I won't be able to let that part go until I talk it over with my trainer tonight. I made notes on the man's account so that if he happens to call back and tries to tell tales about me to someone else, they'll know my side of it.

Folks at work are pretty blase about these types of phone calls, perhaps I will be too, eventually. But for now, it bothers me that one human being can be so cruel to another.